FAQ's

What is Stay Soft Co?

Stay Soft Co is a place for thoughtful gifts for everyday moments. We make enamel pins, greeting cards and small things designed to be given, kept and enjoyed.

Are your products designed by you?

Yes. I’m Dani, the designer behind Stay Soft Co, and I design everything myself here in the UK.

Can I send an order as a gift?

Absolutely. Orders are packed to feel like a gift already, and prices are never included in the parcel.

Can I add a gift message or personalise a card?

Yes. Greeting cards can be personalised with a message printed inside for free, just add your message before adding the card to your basket.

If you’d like to include a gift message with your order, you can add one in your cart and it will be printed on a small slip and included in the parcel.

How long does delivery take?

Orders are usually dispatched within a few working days. Delivery times and costs are shown clearly at checkout.

Do you offer a discount for first orders?

Yes. When you sign up to our emails, you’ll receive 10% off your first order as a thank you.

Something’s not quite right with my order. What should I do?

Please get in touch with us at staysoftcompany@gmail.com or below and we’ll help. You can find full details on returns and exchanges on our Returns page.